Ayush Kumar
Ayush Kumar has 2 papers in our library, in 2026, most of them on Language models & pretraining, Evaluation & benchmarks, Bias, fairness & safety.
OpenAlex · ORCID · h-index 8 · 38 works · 145 citations OpenAlex, 2026-10-14
Affiliations
Fields, topics and concepts
📚 Shelves 9The field of science this work belongs to (OpenAlex fields).Artificial Intelligence · 2 worksComputer Science · 2 worksBusiness, Management and Accounting · 1 workOrganizational Behavior and Human Resource Management · 1 workSafety Research · 1 workSocial Sciences · 1 workArts and Humanities · 1 workComputer Networks and Communications · 1 workLanguage and Linguistics · 1 work
🧭 Topics 3Research subjects and languages the work is about.Bias, fairness & safety · 1 workEvaluation & benchmarks · 1 workLanguage models & pretraining · 1 work
Works by year
2020s
Papers
- Counterfactual Fairness Evaluation of LLM-Based Contact Center Agent Quality Assurance System (2026 · 1 citation)
Contact centers increasingly use LLMs to score agent calls against QA rubrics and to write coaching notes. - Tool-Aware Planning for Contact-Center Analytics: Evaluating LLMs through Lineage-Guided Query Decomposition (2026)
The paper tackles the evaluation of LLM planners for business-insight questions in contact centers. Answering such questions means breaking them into executable steps across three fixed tools: T2S (Text-to-SQL over Snowflake), RAG over call transcripts, and an LLM for synthesis. Each plan is a JSON DAG whose…
Venues
- Findings of the Association for Computational Linguistics: Findings of the Association for Computational Linguistics 2026
- Workshop on Generation, Evaluation and Metrics (GEM): GEM 2026
Updated
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